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Attention Call Center Managers, IVR Owners and Designers: If you have one of more IVRs, you have probably struggled to make your IVRs more efficient. You can improve your IVR’s efficiency by:
The
Voice User Interface Company (VUICO) has the expertise and empirically
proven methods that can make your IVR more efficient. Whether your
IVR uses DTMF, speech recognition or both, VUICO can increase its
throughput and improve its usability. VUICO Leads the Industry For
providing top quality, fast turnaround IVR usability analysis, VUICO
offers the greatest value for your "customer service and satisfaction"
dollars. In fact, VUICO prices for its Expert IVR Reviews
are extremely competitive with industry alternatives. What is a VUICO Expert IVR Review? A VUICO Expert IVR Review entails the exhaustive, prompt-by-prompt evaluation of an IVR and an overall application review that rates the system in terms of its:
Each review will take approximately two weeks to perform. The reviews result in an MSWord report that contains a detailed analysis of every prompt, timing variable, error recovery routine, etc. in the application. All inconsistencies with basic human factors principles or industry accepted best practices will be noted and specific tactical remedies will be suggested. Each report also includes a strategic analysis of the application that addresses less specific, overall issues such as overall design motif, the use of speech or how to best integrate DTMF and speech. In some cases, these reports will include more than 100 specific recommendations. The reports average around 14-26 pages. How much does it cost? Similar
speech industry service offerings can cost over $20,000. However,
our customers can obtain a VUICO Expert IVR Review for a fraction
of that cost. |
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